One of the “big problems” that we see in many cases is that the insurance company makes “voluntary” payments and does not file the proper paperwork with the Virginia Workers’ Compensation Commission. The insurance adjuster is not obligated to tell you this and often does not reveal this information early on. This can harm your claim in many ways. The worst way is that after 2 years from the date of accident, if the paperwork is not filed with the Virginia Workers Compensation Commission, the insurance adjuster can stop paying all benefits and in most cases you can’t “undo” the harm.